Lenovo Smart True Wireless Earbuds – Smart Switch Fast Pair – Active… › Customer reviews

Top positive review

Positive reviews›

5.0 out of 5 starsThe Overall Best So Far

Reviewed in the United States on February 23, 2022

I’ve only had a few days so please take my review with a grain of salt.

Overall Performance: 5*
Audio: 4*
Call Quality 4.5*
Functionality: 5*
Noise Cancellation: 3*
Battery Life: 4*
Comfort: 4.5*

I know these are $60 earbuds but the price didn’t play any real factor into my review of these earbuds as I have and am willing to pay for more expensive earbuds, just a bonus. I believe earbuds are very objective devices like shoes or sunglasses. What maybe best for one person or group of people will not suit others. I have smaller ears so the great functioning and sounding Sony WF-1000XM4 didn’t fit well in my ears, even after a week of attempting to get use them. I’ve tried probably 15-20 wired and wireless earbuds and wasn’t satisfied with any of them to keep them.

I am not an audiophile so these sound good enough for me for listening to music throughout my day, video, and phone calls. The other end of the call thought my voice sounded very clear and close and I heard the other end quiet well. I use these buds throughout my working day on/off without any battery issue.

I enjoy the earbuds multipoint ability to connect to my phone and laptop at the same time and auto switch without me clicking on anything. I tested the waterproof by showering with them. I appreciate my Android phone showing the battery life of the left, right, and charging case. It supports USB-C and wireless charging so super convenient.

The Bluetooth range is probably one of the best that I’ve tried. Most earbuds would lose connection to my phone or laptop after I walk about 5-6 feet away if there are stucco walls in between but these somehow managed to keep the connection even on different floor in my home.

The earbuds are lightweight and is relatively comfortable where I don’t have to pull them out of my ears because of pain unlike others I have tried.

There is noise cancellation and it does work some but I would recommend you steer away from these earbuds if ANC is a big factor in your search for earbuds as these are NOT it. I actually prefer ambient noise and these do an mediocre job at this as well. Overall, these earbuds have these features but neither are the top of the reasons to get them, if not the reasons to avoid them if they are important to you.

The earbuds support playback control, call control, and voice but lacks volume control (I could be wrong on the volume control).

I download and installed the Lenovo “Smart Wearable” app by Beijing Lenovo Software co., Ltd. after scanning the app for malware because I doubted that it was a authentic and legit app as it had no reviews or signs that it was a legit app. The app allows you to update the firmware, “Find My Earbuds” by making them both ring, Settings (Auto-Off, Auto Play Pause, Voice Activated Assistance, ANC mode), and Equalizer (Extra Bass, Natural, Vocal, Jazz, Treble, and Custom).

I honestly would pay much 3x higher for these earbuds so $60 is just a big bonus. I am not saying these are the best for anything specific but overall they are the best for me for all the above reasons. They are definitely worth a try to see if they work well for you as they do for me. Good luck.

Top critical review

Critical reviews›

1.0 out of 5 starsBuyer beware!

Reviewed in the United States on February 21, 2023

Whelp, I’ve never had this experience before!

My requirements for a set of earbuds were simple. They must have ANC, support multipoint/multiconnection, have a decent battery life, and provide good sound for the price. These Lenovo’s fit the bill and the reviews were overall good. I also want them before my vacation in two weeks, but it’s Prime next-day delivery. It’ll be fine! I’m sure! This brings us to issue #1 – the notification of a delayed delivery date by Lenovo, but they only arrive a day late. Eh, that’s acceptable. The earbuds look good and feel good in my ears, but they were not charged. No biggie – set up the case to charge. No lights come on, wait 30 minutes – no lights, no charge. I continued waiting and two hours later still no light. I hit the Lenovo website, and follow their troubleshooting guide. None of the suggestions work. OK, I start to place an online claim.

My warranty is listed as expired. WTF? I call the support line and find out the warranty was activated and is now expired. I asked, “how can this be activated two years before I purchased the product??” They tell me it’s expired because it was activated in December 2021. I ask again. “How can this be expired? I only purchased them four days ago.” Their response was “Do you have proof?” I email the proof to the support desk. I’m told they will now update the warranty. At this point, curiosity gets the better of me. I start looking for this model of earbuds on the Lenovo website to see if there was an updated version. I can’t find this model anywhere for sale on the website. Look at the box. This pair was produced in August 2021. Seriously? Oh, now they’re going to send me a new set which should arrive in 3-5 days. Nope! The email I receive a few hours later tells me that they’re experiencing a delay with the “repair” and the new date I’m given is 12/31/2099.
So, to review. I ordered a set of new earbuds and was sent a “refurbished” but dead product with an expired warranty. I was told I would be receiving a brand-new set of earbuds, but later told they would not be here until 2099. Sorry, this is far past the point I need them and at my age, I’m pretty sure I’m not going to be around for delivery.